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Urgent - Japanese Speaking CS Supervisor (Japanese Logistics Company)

Job title: Urgent - Japanese Speaking CS Supervisor (Japanese Logistics Company)
Contract type: Permanent
Location: Hong Kong
Specialisation:
Reference: HK_JPC_001097[363]
Contact details: AKIHISA WATANABE
Contact email: akihisa.watanabe@jac-recruitment.com
Job published: 22 days ago

Overview

Our Client, a Japanese Logistics Company is looking for Customer Service Supervisor.



Responsibilities

  • Ensure all of client's order placement by email and share information internally.
  • Coordinate daily shipping details with a customer by phone & email. ・Willingness to talk with same customer timely to share updated information by phone & email.
  • Responsible for timely reports to and between customer with internal teams by email & by phone. ・Operate an ecommerce management system time by time.
  • Check Excel data if any variance or not by formula.
  • Quick correspondence with the warehouse section to find out problem & solution at once by mobile phone is required.
  • Output data from system & Make a report by Excel format daily.
  • Report to the Japan office by email in order to notice shipping conditions before cargo arrival if needed.
  • Phone conversation with the Japan office & report back to customer timely.
  • Preparation of monthly invoice data with excel formula.


Requirements

  • Working experience in sales or CS position.
  • Good Microsoft office(Excel formula) skills is preferred.
  • Native level Japanese & good command of English skills.
  • Overtime work is required.
  • Immediately available is strongly welcomed
  • 5 days work (sometime needs to take care of shipping data in Sat)

 

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