Service Support Engineer (Oracle SQL scripting / MQ / Unix admin)

Job Title: Service Support Engineer (Oracle SQL scripting / MQ / Unix admin)
Contract Type: Permanent
Location: Hong Kong
Reference: HK__001139[580]
Contact Name: Wallace Wong (25856728)
Contact Email:
Job Published: February 09, 2021 10:36

Job Description


Our client is a leading provider of solution that boost efficiency and helping airport operations through software solutions. They are now seeking for a Service Support Engineer to provide service support and delivering solutions / projects  and enhancements.


  • Service support and problem diagnosis and resolution minimizing system down time and impact to operations
  • Liaison with the local Hong Kong team and UK expertise team to ensure fixes and deployed to all appropriate systems
  • Implementation, testing and deployment of system enhancement under the direction of the line manager
  • Detailed understanding the Change Control Process – able to deploy patches to customer sites without supervision and complete all documentation as required
  • Prepare requirements, design and implementation documentation as required throughout the project lifecycle
  • Deploy all application builds in the Test Lab and production environment
  • Assemble and tailor all acceptance test specifications
  • Support all integration testing and trailing activities as required
  • Prepare and deliver end user training
  • Support for software upgrade and regression testing
  • Service Desk and ITIL methodology


  • Experience with databases in particular Oracle DB
  • Experience of Unix / Linux system administration, particularly Red Hat
  • Understanding of XML syntax, REST and JSON APIs
  • Understand the importance of writing documentation
  • Adequate English (oral and written communications skills, in order to liaise with the UK)
  • Oracle SQL scripting (querying) experience – able to create custom SQL scripts
  • ESB / MQ / Messaging Middleware concept
  • VMWare environment deployments
  • Knowledge of the Aviation / Airport industry and / or ADBSG Systems products

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