Japanese Speaking Client Service - US Financial Services Firm

Job Title: Japanese Speaking Client Service - US Financial Services Firm
Contract Type: Permanent
Location: Hong Kong
Reference: HK_BNK_001029[594]
Contact Name: Rika Shinohara
Contact Email:
Job Published: November 09, 2020 16:21

Job Description


The Shareholder Services Team Leader will be responsible for the day to day running of the team with the objective to achieve total client satisfaction. Specifics responsibilities include: serving as the key contact person for client/investor and inter-departmental coordination for enquiry, issue following up and projects, assist Managers to ensure the team operates effectively and efficiently and that deadlines and standards are met.

Achieving this will require a high potential caliber with strong communication and inter-personal skills, self-motivated, results orientated, attention to detail, sensitivity to risk, good problems solving skill, ability to operate independently but equally a good team player.




1. Client Servicing and Enquiries Handling

  • Handle and follow-through all day-to-day enquiries as received from clients/investors
  • Establish solid contacts with all areas and all levels at clients’ organizations and act as an effective escalation for clients
  • Drive project or business initiatives including but not limited to new fund launch or to onboard new client process implementation
  • Adherence to internal policies and procedures and have them properly evidenced.
  • Ensure client specifications such as SLAs, agreements, fund documentation or operating memorandum are closely adhered, followed and properly documented.
  • Proactively work with internal functions/departments to ensure requests, issues are being promptly and appropriately executed addressed and resolved.
  • Proactive coordination with BBH Service Delivery, Client Service Managers and Relationship Managers to convert business insights into valuable or meaningful propositions for BBH and our clients

2. Staff Supervision

  • Responsible for instituting and reporting on measures to determine the team's performance in meeting these standards
  • Conduct performance appraisals and provide regular feedback based on goals and career development plans for direct reports
  • Organize and perform cross-training of staff on all aspects of Transfer Agency to develop depth and breadth of knowledge
  • Work with management to address training needs of the team to ensure knowledge enrichment and skill sets alignment to business needs
  • Participate in the interview and selection process for job applicants, assist new staff members in learning job specific tasks
  • Establish successful level of synergy within the department
  • Ensure succession planning and coverage at all times




  • Fluency in Japanese and English languages are required. Additional Asian language is a plus
  • Minimum 5 years of relevant financial industry experience
  • Minimum 1 year of supervisory experience
  • Prior experience working in a client servicing focused work environment will be a huge plus
  • Adaptability to work in an international organization
  • Attention to detail and proven ability to handle complexity
  • Good knowledge of standard Office applications (Word, Excel and PowerPoint)
  • Knowledge or prior experience of Multifonds is an advantage.



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