IT Helpdesk Officer - Prestigious International Bank - Up to 19K

Job title: IT Helpdesk Officer - Prestigious International Bank - Up to 19K
Contract type: Permanent
Location: Hong Kong
Reference: HK_BNK_000708[746]
Contact details: Rika Shinohara
Contact email:
Job published: 6 months ago


Our client, a prestigious international bank, is looking for a candidate for its helpdesk function for the IT Department.


  • Perform helpdesk service and handle user enquiries; Provide 1st tier technical support including troubleshooting, incident and problem identification, resolution and escalation
  • Handle User ID administration; Undertake system testing and installation, ensure smooth operation on servers, server room, IT infrastructure and trading systems
  • Handle general administrative duties, IT asset inventory control and report printing
  • Develop and maintain system documentation
  • Liaise with internal users and external vendor on IT project implementation
  • Handle ad-hoc duties as assigned


  • Degree/Higher Diploma Holder in IT or related discipline
  • Minimum 2-3 years' working experience in service desk and system support
  • Familiar with Microsoft Windows, Office 365 Applications, Blackberry Work and common desktop applications
  • Hands on experience in PC Virtualization technology such as Citrix, VMware Horizon and supporting experience in trading systems, such as Refinitiv, Bloomberg is preferred
  • Certified MCITP, CCNA, ITIL is an advantage
  • Customer-orientated, a team player with good communication and interpersonal skills
  • Proactive, Independent, self-driven and eager to learn
  • Good command of English and Cantonese, knowledge of Mandarin is an advantage


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We regret to inform that only shortlisted candidates will be notified.