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Customer service [Japanese speaker + 20K up]

Job Title: Customer service [Japanese speaker + 20K up]
Contract Type: Permanent
Location: Hong Kong
Industry:
Reference: RK170719-1
Contact Name: Reika Kondo
Contact Email: reika.kondo@jac-recruitment.com
Job Published: July 20, 2017 15:15

Job Description

Our client that is an eminent high-brand is looking for a customer service executive for their call center in HK. 

As a Customer Service Consultant, you will be an important part of the regional (Asia Pacific) and global Customer Service Team shaping the journey to transform the customer experience into being best in class. Through your passion for the brand and product and expert product knowledge you will provide a personalized experience for customers.

Requirements:

  •          You will be dealing with customers via phone, chat, social media and email dialogue
  •          You will use your empathy and intuition to anticipate and understand customers’ needs
  •          You will be an enthusiastic advocate for the brand, product, seasonal collections and product innovations and use your knowledge to address customer needs

Personal Profile:

  •          Excellent command of spoken and written English
  •          Excellent spoken Japanese with good writing skills
  •          Passion for fashion and luxury brands
  •          Ideally some experience in Customer Service or possess a natural flair for dealing with customers
  •          Strong multi-tasking and computer skills
  •          Enjoys working in a small team 

Interested candidates, kindly send your detailed resume in MS Word including:
1) Expected salary
2) Current and last drawn salaries
3) Reason for leaving current and past employments
 
directly to: jac.hk @jac-recruitment.com and CC to: reika.kondo @jac-recruitment.com

 
Personal data collected will be used for employment-related purpose only. We regret to inform that only shortlisted candidates will be notified, thank you.