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Customer Success Executive

Job Title: Customer Success Executive
Contract Type: Permanent
Location: Japan
Specialisation:
Contact Details: Hideaki Tohara
Contact Email: hideaki.tohara@jac-recruitment.com
Published: 3 months ago

Job Duties

  • Manage online market research projects
  • Trouble shoot throughout the project 
  • Remain and build long lasting relationships with clients 
  • Work to identify and/or develop upsell opportunities.
  • Ensure onboarding and handover 
  • Update customer information by working together with the sales team
  • Contribute to ongoing systems and process improvements.
  •  

Requirement

  • 3+ years of relevant experience.
  • Able to speak Native level Japanese with Business level English 
  • Experience with customer service and passion for revenue and growth
  • Analytical and process-oriented mindset.
  •  An interest in developing Account Management skills
  • Must be eager to learn

 

For interested parties, please send your CV along with your current and expected salary to hideaki.tohara@jac-recruitment.com and CC jac.hk@jac-recruitment.com