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Customer Sevice Director

Job Title: Customer Sevice Director
Contract Type: Permanent
Location: Liuzhou/ Hong Kong
Industry:
Reference: HK_BAN_000796[767]
Contact Name: Yawen Melody Chen
Contact Email: Melody.Chen@jac-recruitment.com
Job Published: February 02, 2021 18:24

Job Description

Overview

  • Develop channel strategy & formulate business plan
  • Handle end to end ordering process from corporate customers
  • Prepare and manage related document to record all conversations and actions between team and customers

 

Responsibilities

  • Understand customers’ needs and provide appropriate and efficient solutions so as to reach the service level agreement
  • Provide efficient and customer-focused service to meet customers' needs and exceed expectations
  • Perform service and case review and prepare related reports to measure and improve the service level standard

Requirements

  • Degree holder or above in business administration or related disciplines
  • 5 years’ above experience in providing customer service for machine industry
  • Customer oriented with excellent communication, negotiation and interpersonal skills
  • Strong problem-solving skills and able to work Independently

 

Personal data collected will be used for employment-related purposes only.
We regret to inform that only shortlisted candidates will be notified.

 

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