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Customer Sevice Director

Job title: Customer Sevice Director
Contract type: Permanent
Location: Liuzhou/ Hong Kong
Specialisation:
Reference: HK_BAN_000796[767]
Contact details: Yawen Melody Chen
Contact email: Melody.Chen@jac-recruitment.com
Job published: 3 months ago

Overview

  • Develop channel strategy & formulate business plan

  • Handle end to end ordering process from corporate customers
  • Prepare and manage related document to record all conversations and actions between team and customers


Responsibilities

  • Understand customers’ needs and provide appropriate and efficient solutions so as to reach the service level agreement
  • Provide efficient and customer-focused service to meet customers' needs and exceed expectations
  • Perform service and case review and prepare related reports to measure and improve the service level standard

  • Requirements

    • Degree holder or above in business administration or related disciplines
    • 5 years’ above experience in providing customer service for machine industry
    • Customer oriented with excellent communication, negotiation and interpersonal skills
    • Strong problem-solving skills and able to work Independently

     

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