<Urgent> Customer Relationship Administrator - Rapidly Growing Japanese Company
Responsibilities
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Represent the corporation in a professional, courteous manner via email, phone and messenger.
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Respond to customer complaints and inquiries from members by phone, email and social network.
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Determine appropriate investigation, solution of complaints.
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Provide feedback to management or co-worker in order to promote a continual improvement of ABC Cooking Studio’s member service delivery.
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Manage and update the customer relation policies in line with the company standard.
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Ensure all complaint cases are logged on the ticket system and raised for colleague’s awareness in order to appropriately response to the issue.
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Analysis of customer needs or complaints and complete the report to senior management
Requirements
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Diploma Holder or above
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With minimum 2 years working experience
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Strong interpersonal and communication skills (both verbal and written)
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Good problem solving and conflict resolution skills
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Proficient in PC skills
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Positive working attitude
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Work independent, detail-minded and self-motivated
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Good command of both English and Chinese
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Immediate availability is preferable
Interested candidates, kindly send your detailed resume in MS Word including:
1) Expected salary
2) Current and last drawn salaries
3) Reason for leaving current and past employments
directly to kazuma.araki@jac-recruitment.com and CC jac.hk@jac-recruitment.com