Customer Relationship Administrator

Responsibilities

 

• Represent the corporation in a professional, courteous manner via email, phone and messenger.

• Respond to customer complaints and inquiries from members by phone, email and social network.

• Determine appropriate investigation, solution of complaints.

• Provide feedback to management or co-worker in order to promote a continual improvement of ABC Cooking Studio’s member service delivery.

• Manage and update the customer relation policies in line with the company standard.

• Ensure all complaint cases are logged on the ticket system and raised for colleague’s awareness in order to appropriately response to the issue.

• Analysis of customer needs or complaints and complete the report to senior management

 

 

 

 

Requirements 

 

• Diploma Holder or above

• With minimum 2 years working experience

• Strong interpersonal and communication skills (both verbal and written)

• Good problem solving and conflict resolution skills

• Proficient in PC skills

• Positive working attitude

• Work independent, detail-minded and self-motivated

• Good command of both English and Chinese

• Immediate availability is preferable

 

 

Interested candidates, kindly send your detailed resume in MS Word including:
1) Expected salary
2) Current and last drawn salaries
3) Reason for leaving current and past employments

directly to kazuma.araki@jac-recruitment.com and CC jac.hk@jac-recruitment.com