Our client, a luxury fashion retailer is urgently looking for a Customer Service Consultant, Korean Speaker to join their group.
- Delivering World Class, Luxury Customer Service:
- You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalized solutions that enhance brand loyalty.
- You will use your empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues with specialist after-sales knowledge
- You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
- You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues.
- You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact center service level targets.
- Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working
- Accurately record customer details using computer based and paper based systems where necessary.
- Carry out any additional duties as directed by the management team.
- Excellent verbal and written English & Korean language communication skills are essential,
- Possess a genuine passion for delivering world class customer service.
- Demonstrable experience in front line customer service role, ideally within Contact Centre environment.
- Passionate about delivering a sensational customer experience.
- Able to work collaboratively.
- Excellent verbal and written communication skills.
- Strong problem-solving capability.
- Team player.
- Robust and confident.
- Organized and able to multi task.
- Be available to work flexible shifts.
- Demonstrates initiative through proactive approach.
- Demonstrates a positive attitude