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Senior Mystylist Assistant

Job Title: Senior Mystylist Assistant
Contract Type: Permanent
Location: Hong Kong
Specialisation:
Ref: SC180831-1
Contact Details: Sherry Chan
Contact Email: sherry.chan@jac-recruitment.com
Published: 3 months ago

Our client, a global luxury-shopping destination for men and women, bringing together a modern edit of over 400 established and emerging designers, urgently looking for a Senior Mystylist Assistant, Japanese Speaker, to join their group.

 

Responsibilities

  • Day to day management of your client list assisting them with any query they have.
  • This includes online queries regarding the Lookbook and coming soon items.
  • Assist the management team in managing and reporting on online top spend customers.
  • Identify opportunities to expand and develop new customers.
  • Driving sales through offering knowledgeable and professional styling advice to clients.
  • Support Customer Care initiatives with an aim to increasing customer retention overall.
  • Responding to your clients and keeping them up to date on the progress of their query.
  • Ensure the Fulfilment department are up to date regarding order issues and priority shipments are processed and followed up.
  • Ensure that the in-house processes and procedures are adhered to always by the team.
  • Work with challenging customers in a professional and timely manner, turning a negative customer experience into an exceptionally positive one.
  • Highlight and escalate stock discrepancies or issues to the relevant stock team.

 

Requirements

 

  • Excellent experience working one to one with clients and nurturing relationships in a luxury retail environment.
  • Sales and target driven and willing to go the extra mile for your clients.
  • Excellent written and verbal communication skills. Fluency in a second language is beneficial.
  • Good team player.
  • Excellent written skills and excellent communication skills.
  • Able to take initiative.
  • Excellent eye for detail and good organizational skills.
  • Experience with Microsoft packages.

 

For interested parties, please send your CV in WORD format along with your current and expected salary to sherry.chan@jac-recruitment.com and CC jac.hk@jac-recruitment.com