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ネイティブ日本語スピーカー・Japanese Speaking Customer Service Assistant

Job title: ネイティブ日本語スピーカー・Japanese Speaking Customer Service Assistant
Contract type: Permanent
Location: Hong Kong
Specialisation:
Reference: HK_JPC_001322[116]
Contact details: Pik Ching Daisy Leung
Contact email: daisy.leung@jac-recruitment.com
Job published: 18 days ago

Overview

Our client, a MNC online luxury fashion retail shop, is looking for a Japanese Speaking Customer Care Assistant.

Responsibilities

  • Being the first point of contact for customers contacting the website, ensuring all communication is answered within 2-3 hours where possible
  • Logging of relevant customer data ensuring any reports or logs are updated regularly and accurately as required
  • Managing the faulty returns process, ensuring customers are notified of issues and discounts negotiated as needed. Logging this data as required and working with the Customer Care Manager to resolve issues
  • Dealing with all customer enquiries; chasing deliveries, resolving simple technical issues and forwarding client queries to relevant teams where necessary
  • Respond to any customer complaints from the site; ensuring the highest levels of service are given every time and liaising with the Customer Care Supervisor and Customer Care Manager to ensure a suitable resolution
  • Ensuring customers updated regularly regarding any ongoing queries
  • Managing the returns process; ensuring returns are processed within 24 hours of arrival
  • Any other duties as reasonably requested

Requirements

  • Native Japanese speaker is a big welcome! Japanese speaker with JLPT N1, fluent in both written and spoken in Japanese
  • Fluent in both written and spoken English
  • Proficiency in Microsoft office, mobile phone applications
  • Able to work flexible shift patterns 
  • Keen to learn more about luxury fashion and brands
  • Experience in customer service, fast paced environment, problem solving skills
  • MUST hold the right to work in Hong Kong, visa sponsor change is available

Package

  • Double pay
  • Discretionary bonus
  • Medical, dental, life insurance
  • Staff discount
  • AL: 15days up
  • 5days work (shift duties), 37.5hours per week
  • Remote office (work from home / co-working office space)

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