【Operation Manager】 Fintech Start Up / Direct to Consumer Digital Lending

Job Title: 【Operation Manager】 Fintech Start Up / Direct to Consumer Digital Lending
Contract Type: Permanent
Location: Hong Kong
Reference: SK171222-1
Contact Name: Satoko Kubota
Contact Email:
Job Published: March 23, 2018 10:15

Job Description

Our client is looking for Operation Manager as below.


Performance management

  • Collect and analyze key performance indicators (KPI) of personal loan business (number of customers, loan balance, income, bad debt rate and other parameters)
  • Manage performance of each operator (bad debt loss, recovery and re-finance)
  • Collection related work (handle abnormal repayment procedures and address customer repayment related issues)

Service quality management

  • Supervise operator phone service levels and give feedback
  • Monitor and ensure operator compliance with company rules, laws and regulations
  • Handle customer complaints

Business planning, execution and improvement

  • Propose and execute new products and services
  • Propose and improve business processes and operational work flow

Education and training

  • Train operators with business knowledge and skills
  • Educate new operations managers

Human resources and administration

  • Monitor operator attendance and well-being of operators
  • Provide feedback on performance of operators


  • Degree holder or related discipline
  • 3+ years of relevant management experience in B-to-C consumer finance or other financial service / or digital consumer product firm
  • Experience in start-up company or e-commerce company are also welcome
  • Performance management experience
  • Negotiation, decision-making and problem solving skills
  • Ability to multi-task and prioritize volume
  • Self-motivated and energetic
  • Fluent in written and spoken English, Mandarin, Cantonese. Japanese speaking with be an advantage
  • Familiar with MS Outlook, Excel, PowerPoint and Chinese Word Processing

Interested candidates, please send an updated CV to  and  Only shortlisted candidates will be contacted. Thank you!