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【Fintech】Japanese speaking Operation Manager / Project Administrator

Job Title: 【Fintech】Japanese speaking Operation Manager / Project Administrator
Contract Type: Permanent
Location: Hong Kong
Specialisation:
Ref: SR-180711-1
Contact Details: Rika Shinohara
Contact Email: rika.shinohara@jac-recruitment.com
Published: 3 months ago

Our client, a Fintech compamy, is looking for a Japanese speaking candidate as below.

 

Responsibilities:

  • Assist Project Manager as project administrator
  • Content creation and management of sales materials
  • Manage and monitor a wide variety of communications and social media activities
  • Direct CS / Prepare CS operation manual review and update in a regular basis
  • Responsible for all rounded KYC (Know Your Customer) matters
  • Liaise with compliance 3rd parties: government, service providers, local / oversea legal firms
  • All rounded B2B customer support relating to KYC and compliance

 

Requirements:

  • Experience in handling and supervising outsourcing parties more than 3 years
  • More than 3-year of experience in managerial level (need to supervise more than 5 subordinates) in a related industry
  • Skills in customer service software (JIRA, Zendesk etc.) is a plus
  • Knowledge on project administrative software (Slack, google spread sheet, SharePoint, Redmine, Planio etc) is a plus
  • Good command of spoken and written English and Japanese

 

Interested candidates, please send an updated CV to jac.hk@jac-recruitment.com and rika.shinohara@jac-recruitment.com .

 

Thank you!