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Urgent - Japanese Speaking Team Coach (Online Game company)

Job title: Urgent - Japanese Speaking Team Coach (Online Game company)
Contract type: Permanent
Location: Hong Kong
Specialisation:
Salary: $0 - $0
Reference: PR/080718
Contact details: Akihisa Watanabe
Contact email: akihisa.watanabe@jac-recruitment.com
Job published: January 11, 2022 14:10
COMPANY OVERVIEW
Our client, a Online Game company is looking for candidates Team Coach.
 


JOB RESPONSIBILITIES
  • Conduct induction training for new joiners in an informative and motivational fashion
  • Keep induction training material / modules updated Conduct quality monitoring reviews regularly for all agents
  • Ensure that timely feedback and/or coaching is provided to all agents
  • Execute the coaching framework on a daily basis Be creative with the type of coaching to agents being provided
  • Own the coaching framework process by keeping it updates and relevant
  • Show innovation by constantly improving the training program and tailoring it to the needs of the company and new joiners
  • Contribute to the ongoing improvement of the Customer Support team’s performance
  • Partake in the development and quality of the Customer Support Agents
 
JOB REQUIREMENTS
  • Fluent in Japanese & English with excellent written and verbal communication skills.
  • Comfortable with analysing data/KPI’s and turning into clear action to improve performance
  • Excellent communication and interpersonal skills
  • 2 years of experience in working within customer service

Personal data collected will be used for employment-related purpose only. We regret to inform that only shortlisted candidates will be notified, thank you.
 
 
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