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Urgent - Japan Customer Support Team Leader (Online Game company)

Job title: Urgent - Japan Customer Support Team Leader (Online Game company)
Contract type: Permanent
Location: Hong Kong
Specialisation:
Salary: $0 - $0
Reference: PR/080717
Contact details: Akihisa Watanabe
Contact email: akihisa.watanabe@jac-recruitment.com
Job published: January 11, 2022 14:05
COMPANY OVERVIEW
Our client, a Online Game company is looking for candidates Japan Customer Support Team Leader.
 
 

JOB RESPONSIBILITIES
  • Ensure that more complex customer issues are followed up and resolved in a timely manner / provide first line escalation support
  • Facilitate resolutions to customer queries and issues brought forward while actively striving to achieve a “one correct answer” across all channels
  • Conduct induction training for new joiners in an informative and motivational fashion
  • Keep induction training material / modules updated
  • Show innovation by constantly improving the training program and tailoring it to the needs of the company and new joiners
  • Be the first point of contact for the Customer Care Agent
  • Contribute to the ongoing improvement of the Customer Care team’s performance
  • Partake in the hiring process of new Customer Care Agents
  • Partake in the development and quality of the Customer Care Agents
  • Actively pursuit and sharing of customer knowledge
  • Support and leverage our Customer Care infrastructure
  • Partake in the planning of customer engagement initiatives
  • Implement everyday improvement
  • Participate in quarterly assessments whereby various projects will be discussed and assigned

JOB REQUIREMENTS
  • Native level of Japanese, fluent English
  • Strong leadership skill
  • Strong communication and interpersonal skills

Personal data collected will be used for employment-related purpose only. We regret to inform that only shortlisted candidates will be notified, thank you.
 
 
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