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Native Japanese Speaking Customer Service Associate

Job title: Native Japanese Speaking Customer Service Associate
Contract type: Permanent
Location: Hong Kong S.A.R
Specialisation:
Reference: HK_JPC_001290[722]
Contact details: Daisy Leung
Contact email: daisy.leung@jac-recruitment.com
Job published: September 23, 2021 15:41

Overview

Our client, a renowned media MNC, is looking for a Native Japanese Speaking candidate for their expanding business.


Responsibilities

  • Communicate with global customers in both written and spoken Japanese and English 

  • Answer queries related to products via email, webchat and phone

  • Provide basic troubleshooting of customers technical issues and further escalate the case to technical support team

  • Maintain excellent customer service for all support queries

  • Ensure all relevant procedures are followed from beginning to resolution

  • Communicate with different internal departments to ensure escalated case are handled correctly

  • Cooperate with worldwide customer care team members 

  • Reflect customer feedback to Product team

 

Requirements

  • Native Japanese speaker with strong business fluency in English

  • Excellent verbal and written communication skills 

  • Bachelor degree or above

  • Proficiency in Microsoft office, willing to learn new technical systems and applications

  • Customer service experience is not a must but is a big advantage. Previous experience in hospitality, airline and tourism are welcome

  • Positive, flexible, good team player

  • May require to work on weekends or public holidays if necessary (work from home)

 

Package

  • AL 15days up

  • Medical insurance (family plan)

  • 5 days Mon-Fri

  • Location: Wan Chai

 

Personal data collected will be used for employment-related purposes only. We regret to inform that only shortlisted candidates will be notified.