Investor Relations Manager

Job title: Investor Relations Manager
Contract type: Permanent
Contact details: Satoko Kubota
Contact email:
Job published: January 03, 2019 10:52

Our client, a well-known global investment bank, is looking for Japanese speakers - either native Japanese or at least a business level Japanese language skills for below.



  • Account management for Transfer Agency relationships which include maintenance of client plans, preparation of operating memorandum, SLAs, KPIs and conducting service reviews

  • Build solid relationship contacts at clients’ organizations as well as with internal stakeholders

  • Serve as key escalation point of contact for clients and their investors

  • Ensure issues or complaints are being promptly addressed, resolved and appropriately escalated. 

  • Ensure all tasks and duties as performed for clients are properly documented.

  • Provide team oversight to ensure all deliverables are adhered in accordance to internal specifications and/or external Service Level Agreement.

  • Day-to-day Shareholder Services team management; provide mentoring, assistance, guidance and support to team members

  • Conduct performance appraisals and provide regular feedback to direct reports based on goals and talent development plans as set

  • Participate in the interview and selection process for job applicants where appropriate

  • Organize and provide training for staff to ensure the team(s) are fully knowledgeable to meet the functional requirements and client specifications


  • BA/MS degree and/or equivalent work experience

  • 8+ years of Transfer Agency experience and/or relevant financial industry experience 

  • Excellent communication and client-facing skills

  • Proven ability in people management, and ability to delegate and to gain the commitment among team members

  • Experience in planning, initiating and following through to meet objectives

  • Ability to multi-tasks and work under pressure 

  • Good knowledge of standard Office applications (Word, Excel and PowerPoint)

  • Fluency in Japanese and English languages are required. Additional Asian language is a plus

Interested candidates, please send your updated CV to and