Asset Management

Job title: Asset Management
Contract type: Permanent
Reference: SR-191209-01
Contact details: Rika Shinohara
Contact email:
Job published: December 09, 2019 17:50

Asset Management - Japanese Speaking Transfer Agency

Our client, an award-winning global Asset Management firm, is looking for a candidate for their Transfer Agency Shareholder Services as below.



The Transfer Agency Shareholder Services Representative Senior will be responsible for the processing of all internal and external enquires and other related tasks for the funds for which we acts as Registrar. Specifics responsibilities include: assist the Manager / Team Leader / Supervisor with the review and authorization of processing as directed, be the key contact for client, investor or inter-departmental queries arising.



  1.       Process Enquiries

  •          Process and validate all inquiries within agreed internal and external Service Level Agreement’s

  •          Ensure all inquiries are logged into the query management database, follow up inquiries that remain unresolved outside of agreed Service Level Agreement’s and review with the Supervisor or Manager any issues requiring escalation

  •          Assist the Manager / Team Leader / Supervisor in overseeing the day-to-day activities of the department

  •          Validate and approve related tasks including but not restricted to client reporting

  •          Effectively handle special processing situations including exceptions that require strong oversight

  •          Actively participate and work with the Client Service Managers and Production Support in the launch of any incremental business

  •          Ensure the preparation of any mailings required for internal or external vendors

  •          Ensure terms of Funds prospectus are being adhered to at all times

  •          Keep Errors and Omissions at a strict minimum at all times and ensure deadlines are met

  •          Ensure that policies and procedures are adhered to on a daily basis and have this proofed and suggest changes or amendments procedures and service standards, as identified


  1.       Client Service

  •          Complete month end reporting internally and externally

  •          Remain knowledgeable of changing industry initiatives (attend to presentations, work sessions & personal effort) and educate clients continually through presentations

  •          Establish solid contacts with all areas and all levels at clients’ organizations as well as inter departmental



  •          Native Fluency in Japanese and Fluency in English is a must

  •          BA/MS degree and/or equivalent work experience

  •          Minimum of 2-3 years of Transfer Agency experience

  •          Knowledge or prior experience of payments systems and reconciliations systems and or Multifonds is an advantage

  •          Attention to detail and proven ability to handle complexity

  •          Ability to multitask and to manage competing priorities given broad portfolio of clients

  •          Ability to work effectively under pressure and demonstrate initiative

  •          Proven ability to communicate effectively both verbally and in writing

  •          Proven ability to adapt to change and problem solving

  •          Good knowledge of standard Office applications (Word, Excel and PowerPoint)


Interested candidates, please send your updated CV, preferably, including:

  • Current and expected salary

  • Availability

  • Reason for leaving current and past positions

to and

Thank you!