Customer Service Consultant

Job title: Customer Service Consultant
Contract type: Permanent
Reference: SC180727-1
Contact details: Sherry Chan
Contact email:
Job published: July 30, 2018 09:46

Our client, a luxury fashion retailer is urgently looking for a Customer Service Consultant, Korean Speaker to join their group.



  • Delivering World Class, Luxury Customer Service:
  • You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalized solutions that enhance brand loyalty.
  • You will use your empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues with specialist after-sales knowledge
  • You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
  • You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues.
  • You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact center service level targets.
  • Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working
  • Accurately record customer details using computer based and paper based systems where necessary.
  • Carry out any additional duties as directed by the management team.



  • Excellent verbal and written English & Korean language communication skills are essential,
  • Possess a genuine passion for delivering world class customer service.
  • Demonstrable experience in front line customer service role, ideally within Contact Centre environment.
  • Passionate about delivering a sensational customer experience.
  • Able to work collaboratively.
  • Excellent verbal and written communication skills.
  • Strong problem-solving capability.
  • Team player.
  • Robust and confident.
  • Organized and able to multi task.
  • Be available to work flexible shifts.
  • Demonstrates initiative through proactive approach.
  • Demonstrates a positive attitude


For interested parties, please send your CV in WORD format along with your current and expected salary to and CC